Tuesday, February 7

07:00 AM - 05:00 PM
ASTI REGISTRATION OPENS
Location: Golden Foyer
8:00 AM - 09:00 AM
Continental Breakfast
Location: Golden Pacific Ballroom
09:00 AM - 12:00 PM
Basic Electricity
Fred's Academy
Location: Sunset
Tracks(s): Technical Training
09:00 AM - 12:00 PM
Basic Refrigeration
Level 2 Learning
Location: Tiki Pavilion
Tracks(s): Technical Training
09:00 AM - 12:00 PM
Service Desk - Beginner
Rossware
Location: Pacific Salon One
09:00 AM - 12:00 PM
Service Desk - Advanced
Rossware
Location: Pacific Salon Two
09:00 AM - 12:00 PM
How to use SD-Mobile, Windows and Ipad.
Rossware
Location: Pacific Salon Three
09:00 AM - 12:00 PM
ePASS Software User Meeting
R & D Business
Location: Pacific Salon 7
09:00 AM - 12:00 PM
Basic Diagnostic Skills
Master Samurai Academy
Location: Sunrise
Tracks(s): Technical Training
09:00 AM - 12:00 PM
Leadership
Location: Hampton
Tracks(s): Service Management

Speaker(s):
William Hoffman, Parts Operation Manager, Asurion
09:00 AM - 12:00 PM
ServiceBench Business Management Software Seminar
Service Bench
Location: Windsor
Tracks(s): Service Management
09:00 AM - 12:00 PM
Basic Gas
Dyer Academy
Location: Pacific Salon 4/5
Tracks(s): Technical Training
09:00 AM - 12:00 PM
Samsung GSPN (Samsung Website) User Training
Location: Stratford

Speaker(s):
Brian May, Regional Service Manager, Samsung
09:00 AM - 12:00 PM
How to use SD_Mobile, Windows and Ipad
Location: Pacific Salon Three
12:00 PM - 01:00 PM
Box Lunch
Location: Golden Ballroom
01:00 PM - 03:00 PM
CoreCentric Solutions
Location: Sheffield
Tracks(s): Service Management

Speaker(s):
Stephen Thompto, Director of Depot Repair at CoreCentric Solutions, Inc., CoreCentric Solutions
01:00 PM - 05:00 PM
**Repeat** Basic Electricity
Fred's Academy
Location: Sunset
Tracks(s): Technical Training
01:00 PM - 05:00 PM
**Repeat** Basic Refrigeration
Level 2 Learning
Location: Tiki Pavilion
Tracks(s): Technical Training
01:00 PM - 05:00 PM
Continued Service Desk - Beginner
Rossware
Location: Pacific Salon One
01:00 PM - 05:00 PM
Continued Service Desk - Advanced
Rossware
Location: Pacific Salon Two
01:00 PM - 05:00 PM
Q & A with the Roving Trainer and Guru Matt Parker
Rossware
Location: Pacific Salon Three
01:00 PM - 05:00 PM
Continued ePASS Software User Meeting
R & D Business
Location: Pacific Salon 7
01:00 PM - 05:00 PM
**Repeat** Basic Diagnostic Skills
Master Samurai Academy
Location: Sunrise
Tracks(s): Technical Training
01:00 PM - 05:00 PM
**REPEAT** Basic Gas
Dyer Academy
Location: Pacific Salon 4/5
Tracks(s): Technical Training
01:00 PM - 05:00 PM
**REPEAT** Samsung GSPN (Samsung Website) User Training
Location: Stratford

Speaker(s):
Brian May, Regional Service Manager, Samsung
01:00 PM - 05:00 PM
Q&A with the Roving Trainer & Guru Matt Parker
Location: Pacific Salon Three
02:00 PM - 05:00 PM
Blue Book Flat Rate Guide User Meeting
Service Company Solutions
Location: Windsor
Tracks(s): Service Management
03:00 PM - 03:30 PM
Break
Location: Golden Foyer & Regency Foyer
05:00 PM - 06:00 PM
USA Peer Group & Member Benefits
USA
Location: Hampton
Tracks(s): Service Management
06:00 PM - 09:00 PM
Pre Event Social Night
Location: Tiki Poolside

Wednesday, February 8

06:00 AM - 07:30 AM
Breakfast
Location: Golden Pacific Ballroom
06:30 AM - 05:00 PM
ASTI REGISTRATION COUNTER OPEN
Location: Golden Foyer
07:30 AM - 08:30 AM
Lowe's Keynote Speaker
Location: Town & Country
08:30 AM - 09:30 AM
Success with Search Engine Optimization
Location: Town & Country Ballroom
Tracks(s): Service Management

Speaker(s):
Stephan Spencer, Koshkonong LLC
08:30 AM - 12:00 PM
Bosch Cooking
Cooking
Location: Sunset
Tracks(s): Technical Training
08:30 AM - 12:00 PM
Whirlpool Dishwasher & Laundry
Dishwasher & Laundry
Location: Tiki Pavilion
Tracks(s): Technical Training
08:30 AM - 12:00 PM
Fisher & Paykel Dishdrawer Ph 8 & Ph 9
Dishdrawer Ph 7 & Ph 8
Location: Sunrise
Tracks(s): Technical Training
08:30 AM - 12:00 PM
Samsung Laundry
Laundry
Location: Hampton
Tracks(s): Technical Training
08:30 AM - 12:00 PM
Dacor Cooking
Cooking
Location: Windsor
Tracks(s): Technical Training
08:30 AM - 12:00 PM
Liebherr Refrigeration
Location: Dover
Tracks(s): Technical Training
08:30 AM - 12:00 PM
Sub-Zero/ Wolf Refrigeration & Cooking
Location: Sheffield
Tracks(s): Technical Training
09:30 AM - 10:00 AM
Break
Location: Golden Foyer & Regency Foyer
10:00 AM - 11:00 AM
The Vital Role Customer Reviews Play in Service Business Growth
Location: Town & Country Ballroom
Tracks(s): Service Management

Speaker(s):
Darius Fisher, President, Status Labs
11:00 AM - 12:00 PM
PPC How to Not Waste Money
Location: Town & Country Ballroom
Tracks(s): Service Management

Speaker(s):
Kim Clinkunbroomer, VP Paid Search, Philly Marketing Labs
12:00 PM - 01:30 PM
Lunch
Location: Tiki Courtyard
12:00 PM - 05:00 PM
Exhibitor Setup
Location: Exhibitor Setup
01:30 PM - 02:30 PM
Marketing Summary
Marketing 360
Location: Town & Country Ballroom
Tracks(s): Service Management
01:30 PM - 05:00 PM
**REPEAT** Bosch Cooking
Location: Sunset
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Whirlpool Dishwasher & Laundry
Location: Tiki Pavilion
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Dacor Cooking
Location: Windsor
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Liebherr Refrigeration
Location: Dover
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Fisher & Paykel Dishdrawer Ph 8 & Ph 9
Location: Sunrise
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT**Samsung Laundry
Location: Hampton
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Sub-Zero Refrigeration & Cooking
Location: Sheffield
Tracks(s): Technical Training
02:30 PM - 03:30 PM
Mobile Technology that Increases Productivity
Location: Town & Country Ballroom
Tracks(s): Service Management

Speaker(s):
Cate Bloom, Director Of Operations, AAA Appliance Service Center
Adam Butcher, Manager, Fred's Appliance Academy
02:30 PM - 03:30 PM
G.L.E.E.P.S. for Technicians
Location: Pacific Salon 4/5
Tracks(s): Service Management

Speaker(s):
Dean Landers, Landers Appliance Inc
03:30 PM - 04:00 PM
Break
Location: Golden Foyer & Regency Foyer
04:00 PM - 05:00 PM
Independent vs National Service Networks
Location: Town & Country Ballroom
Tracks(s): Service Management

Speaker(s):
Dean Landers, Landers Appliance Inc
06:00 PM - 09:00 PM
ASTI WELCOME RECEPTION - TRADE SHOW FLOOR
1 FREE DRINK TICKET FOR SERVICERS
Location: Golden Pacific Ballroom

Thursday, February 9

06:00 AM - 07:00 AM
Early Morning Business Brainstorming Coffee/Tea Service
Location: Town & Country

Speaker(s):
Bob Dougherty, Owner, Fleet Appliance Corp
07:00 AM - 08:00 AM
Grab 'N Go Breakfast
Golden Pacific Ballroom
Location: Golden Pacific Ballroom
07:00 AM - 02:00 PM
Trade Show
Location: Golden Pacific Ballroom
08:00 AM - 12:00 PM
Bosch Refrigeration
Refrigeration
Location: Sunset
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Fisher & Paykel Refrigeration Built-in
Refrigeration Built-in
Location: Sunrise
Tracks(s): Technical Training
08:00 AM - 12:00 PM
LG Laundry
Laundry
Location: Hampton
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Whirlpool Refrigeration
Refrigeration
Location: Windsor
Tracks(s): Technical Training
08:00 AM - 10:00 PM
Proctor & Gamble Laundry Detergent
Location: Pacific Salon 4/5
Tracks(s): Technical Training
12:00 PM - 01:30 PM
Grab 'n Go Lunch
Location: Trade Show Floor
01:30 PM - 02:30 PM
Hire , Develop and Retain Technicians
Location: Town & Country
Tracks(s): Service Management

Speaker(s):
Scott Brown, Master Samurai Tech Academy
Paul MacDonald, Coach, PMD Group
01:30 PM - 03:30 PM
**REPEAT** Proctor & Gamble Laundry Detergent
Location: Pacific Salon 4/5
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Bosch Refrigeration
Location: Sunset
Tracks(s): Technical Training
01:30 PM - 05:00 PM
** REPEAT** Fisher & Paykel Refrigeration Built-in
Location: Sunrise
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** LG Laundry
Location: Hampton
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Whirlpool Refrigeration
Location: Windsor
Tracks(s): Technical Training
02:00 PM - 04:00 PM
Exhibitor Breakdown
02:30 PM - 03:30 PM
Asurion & ServiceBench At a Glance
Asurion/ServiceBench
Location: Town & Country
Tracks(s): Service Management
03:30 PM - 04:00 PM
BREAK
Location: Golden Foyer & Regency Foyer
04:00 PM - 05:00 PM
Diffuse That Angry Customer
Location: Town & Country
Tracks(s): Service Management

Speaker(s):
Michael Noe, Franchise Consultant, Mr. Appliance, LLC
04:00 PM - 05:00 PM
Diffuse That Angry Customer
Location: Town & Country
05:30 PM - 07:00 PM
Dinner on Your Own
Dinner on Your Own
07:00 PM - 10:00 PM
USA HOSPITALITY LOUNGE
Location: Tiki Poolside

Friday, February 10

06:00 AM - 07:00 AM
Early Morning Business Brainstorming
Location: Town & Country

Speaker(s):
Bob Dougherty, Owner, Fleet Appliance Corp
06:30 AM - 08:00 AM
Breakfast
Location: Golden Pacific Ballroom
08:00 AM - 09:30 AM
Business Basics 101 Mind Your Money
Location: Pacific Salon 1
Tracks(s): Service Management

Speaker(s):
James Dolbeare, AAA Appliance Service Center
08:00 AM - 09:30 AM
Effective Employee Onboarding & Retention
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Cate Bloom, Director Of Operations, AAA Appliance Service Center
08:00 AM - 09:30 AM
Manage What You Measure Using Key Performance Indicators
Location: Pacific Salon 2
Tracks(s): Service Management

Speaker(s):
Paul MacDonald, Coach, PMD Group
8:00 AM - 09:30 AM
Taking Over & Handing Down the Family Business
Location: Pacific Salon 4/5
Tracks(s): Service Management

Speaker(s):
Loren Husk, Cody's Appliance Repair
08:00 AM - 12:00 PM
Working with R600 Refrigeration
Location: Tiki Pavilion
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Bosch Dishwasher
Dishwasher
Location: Sunset
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Fisher & Paykel DCS Range EVO II
Location: Sunrise
Tracks(s): Technical Training
08:00 AM - 12:00 PM
LG Refrigeration
Refrigeration
Location: Royal Palm 5/6
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Samsung Refrigeration
Refrigeration
Location: Hampton
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Electrolux Laundry
Laundry
Location: Windsor
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Reckitt Benckiser Chemistry of Soap
Location: Pacific Salon 6
Tracks(s): Technical Training
08:00 AM - 12:00 PM
GE Laundry
Location: Sheffield
Tracks(s): Technical Training
09:30 AM - 10:00 AM
Break
Location: Golden Foyer & Regency Foyer
10:00 AM - 11:00 AM
Business Basics 201 Financials & Forecasts
Location: Pacific Salon 1
Tracks(s): Service Management

Speaker(s):
Dave Heistein, CPA, Profit Wise Accounting
10:00 AM - 11:00 AM
First Call Completes - Best Practices
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Manny Ortega, Owner, Ortega's Appliance Services
Dave Smith, Dave Smith Appliance Service LLC
10:00 AM - 11:00 AM
Retirement Planning - The Ugly Truth
Location: Pacific Salon 4/5
Tracks(s): Service Management

Speaker(s):
Jordan Andrews, Senior Financial Planner, Ronald Blue & Company
11:00 AM - 12:00 PM
Book more calls with CSR training
Location: Pacific Salon 1
Tracks(s): Service Management

Speaker(s):
Paul MacDonald, Coach, PMD Group
11:00 AM - 12:00 PM
Benefit of 401K & Safe Harbor Investments
Location: Pacific Salon 4/5
Tracks(s): Service Management

Speaker(s):
Jordan Andrews, Senior Financial Planner, Ronald Blue & Company
12:00 PM - 01:30 PM
Lunch
Annual General Meeting USA Members Only
Location: Golden Pacific Ballroom
01:30 PM - 02:30 PM
Winning at Warranty
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Mike Brudelie, Owner, Appliance Works LLC
Jennifer Marriott, Operations Manager, Mid America Service
01:30 PM - 02:50 PM
**REPEAT** GE Laundry
Location: Sheffield
Tracks(s): Technical Training
01:30 PM - 03:30 PM
Strategic Business Planning
In this session, you will learn what is a business plan, what to put in it and why. Leaving this session, you will be able to have a good brainstorm session in order to produce your own business plan, which will help you set goals and identify common pitfalls to avoid during your growth process.
This workshop will use some examples from Service 2000 appliances, an appliance repair business founded in 1985 that went from a local mom and pop shop to a leader in delivering high quality appliance repair services in the second largest city in Canada.
Location: Pacific Salon 2
Tracks(s): Service Management

Speaker(s):
Daniel Beaule, Business Coach, Altius Coaching
01:30 PM - 05:00 PM
**REPEAT** Working With R600 Refrigeration
Location: Tiki Pavilion
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Bosch Dishwasher
Dishwasher
Location: Sunset
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Fisher & Paykel DCS Range EVO II
Location: Sunrise
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** LG Refrigeration
Location: Royal Palm 5/6
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Samsung Refrigeration
Location: Hampton
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Electrolux Laundry
Location: Windsor
Tracks(s): Technical Training
01:30 PM - 05:00 PM
How to Become Invincible to Lawsuits & Save Thousands in Taxes
Location: Pacific Salon 1
Tracks(s): Service Management

Speaker(s):
Dale West, Senior Advisor, American Society for Assett Protection
01:30 PM - 05:00 PM
**REPEAT** Reckitt Benckiser Chemistry of Soap
Location: Pacific Salon 6
Tracks(s): Technical Training
02:30 PM - 03:30 PM
Service Power
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Wendell Vicente, ServicePower
03:30 PM - 04:00 PM
BREAK
Location: Golden Foyer & Regency Foyer
04:00 PM - 05:00 PM
The Future of Smart Appliances
Samsung
Location: Pacific Salon 2
Tracks(s): Service Management
04:00 PM - 05:00 PM
Professional Flat Rate Pricing
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Dean Landers, Landers Appliance Inc
06:00 PM - 09:00 PM
ASTI AWARDS BANQUET
Location: Golden Pacific Ballroom

Saturday, February 11

06:00 AM - 07:00 AM
Early Morning Tech Talk
Location: Town & Country
06:30 AM - 08:00 AM
Breakfast
Location: Golden Pacific Ballroom
08:00 AM - 09:00 AM
Preparing Your Business for Sale
Location: Pacific Salon 2
Tracks(s): Service Management

Speaker(s):
Terry Kelm, President, Sunbelt Franchise Sales
08:00 AM - 12:00 PM
Electrolux Refrigeration
Location: Windsor
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Bertazzoni Cooking
Location: Hampton
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Service Desk Q & A
Q&A
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Glade Ross, President, Rossware Computing
08:00 AM - 12:00 PM
TRUE Refrigeration
Location: Sunset
Tracks(s): Technical Training
8:00 AM - 12:00 PM
Blue Book User Meeting
Service Company Solutions
Location: Pacific Salon 7
Tracks(s): Service Management
08:00 AM - 12:00 PM
GE Refrigeration
Location: Sheffield
Tracks(s): Technical Training
08:00 AM - 12:00 PM
Speed Queen Laundry
Location: Sunrise
Tracks(s): Technical Training
10:00 AM - 10:30 AM
BREAK
Location: Golden Foyer & Regency Foyer
10:00 AM - 12:00 PM
Quick Books Intermediate & Advanced
Location: Pacific Salon 1
Tracks(s): Service Management
12:00 PM - 01:30 PM
Lunch
Location: Golden Pacific Ballroom
01:30 PM - 05:00 PM
**REPEAT** Electrolux Refrigeration
Location: Windsor
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Bertazzoni Cooking
Location: Hampton
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**CONTINUED** Service Desk Q & A
Location: Pacific Salon 3
Tracks(s): Service Management

Speaker(s):
Glade Ross, President, Rossware Computing
01:30 PM - 05:00 PM
**CONTINUED** True Refrigeration
Location: Sunset
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**CONTINUED** Quick Books Intermediate & Advanced
Location: Pacific Salon 1
Tracks(s): Service Management
01:30 PM - 05:00 PM
**REPEAT** GE Refrigeration
Location: Sheffield
Tracks(s): Technical Training
01:30 PM - 05:00 PM
**REPEAT** Speed Queen Laundry
Location: Sunrise
Tracks(s): Technical Training
03:00 PM - 03:30 PM
BREAK
Location: Golden Foyer & Regency Foyer