Sunday, January 21

06:30 AM - 08:00 AM
Breakfast - Continental
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08:00 AM - 12:00 PM
R600 - Vulkan Lokring Training
Location: Indian Key
Tracks(s): Technical

Speaker(s):
Richard Sedlack, Trainer, Level 2 Learning
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08:00 AM - 12:00 PM
Basic Refrigeration
Location: Snowy Egret
Tracks(s): Technical

Speaker(s):
Dave Bird, Appliance Repair Instructor, Dyer Appliance Academy
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08:00 AM - 12:00 PM
Basic Electricity
Location: Blue Heron
Tracks(s): Technical

Speaker(s):
Fred Butcher, Owner, Fred's Appliance Academy
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08:00 AM - 12:00 PM
ServiceDesk Best Practices
This will likely be taught by Matt Parker, and will feature a wide-ranging exploration into optimum practices and methods in a service operation, including not just as related specifically to Rossware products, but encompassing a broad spectrum of subjects overall.
Location: Banyan
Tracks(s): Service Management
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08:00 AM - 05:00 PM
Scaling Up Business Growth: Grow My Business and Lead My Industry
The world-renownedScaling Up Business Growth Workshopempowers you to accelerate profitable growth using a time-tested and results-driven methodology. Through this exclusive learning experience, Gazelles Coacheshas empowered more than 20,000 executives and their leadership teams with proven tools and strategies to scale up smarter. Delivered by Daniel Beaulé, a seasoned Gazelles coach and also a fast growing appliance repair company in Montreal, the workshop will cover specific examples of our trade. It will help you: ALIGN - Get faster results with less effort by developing organizational clarity and accountability. ACCELERATE- Develop a strategic advantage over the competition. Position your brand as a market leader. ADVANCE- See your company’s reputation and revenues soar as employees understand and fulfill 100% of your brand promises.Using the Rockefeller Habits 2.0, Gazelles International has enabled companies to dominate their industries and make a bigger difference the world.
Location: Royal Tern
Tracks(s): Service Management

Speaker(s):
Daniel Beaule, Cheerleader, Service 2000 Appliances
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10:30 AM - 10:45 AM
Break
Location: Grand Palm Colonnade West
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12:00 PM - 01:00 PM
Lunch
Location: Garden Courtyard
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01:00 PM - 05:00 PM
Basic Electricity **Repeat**
Location: Blue Heron
Tracks(s): Technical

Speaker(s):
Fred Butcher, Owner, Fred's Appliance Academy
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01:00 PM - 05:00 PM
Basic Refrigeration **Repeat**
Location: Snowy Egret
Tracks(s): Technical

Speaker(s):
Dave Bird, Appliance Repair Instructor, Dyer Appliance Academy
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01:00 PM - 05:00 PM
Service Desk Best Practices
Location: Banyon
Tracks(s): Service Management
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01:00 PM - 05:00 PM
R600 - Vulkan Lokring Training **Repeat**
Location: Indian Key
Tracks(s): Technical

Speaker(s):
Richard Sedlack, Trainer, Level 2 Learning
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01:00 PM - 05:00 PM
Service Company Solutions User Meetings
Location: Palm

Speaker(s):
Dale Luther, Service Company Solutions, LLC
Jack Miller, Service Company Solutions
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02:30 PM - 02:45 PM
Break
Location: Grand Palm Colannade West
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05:15 PM - 06:00 PM
ASTI 101: Getting the Most From Your Convention Experience
We will discuss tips on maximizing your experience, implementation of your new found knowledge and skills, and the importance of networking with your colleagues and business partners. This class is for everyone but is especially helpful to those new to the ASTI.
Location: Royal Tern
Tracks(s): Service Management

Speaker(s):
Sarah Brown, Staff, United Servicers Association
Dave Smith, Owner, Dave Smith Appliance Services
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